Overview
The Gorgias integration with Address Guard, allows brands to view customer shipping address validation information from within the ticket sidebar.
Once the integration is connected, a new widget will automatically appear on your ticket sidebar which contains helpful information about the customer’s order.
The goal of this widget is to optimize the handling of shipping related tickets for your customer support team. To learn more about the integration, be sure to visit the Gorgias apps page.
Get Started
From your Address Guard account, click into: Integrations > Gorgias > Connect
Once on the setup page, enter in your Gorgias account name, commonly shown as the subdomain in your address bar.
After you’ve entered in the account name, click “Connect”. A small popup will now appear from Gorgias asking you to confirm the connection request to your Gorgias account > click to accept the connection.
Once you’ve completed the connection, click Save at the top and you’re all done.
How Address Guard will appear to your team
Within the ticket sidebar, our widget will automatically be added once the connection is complete. If you’re not seeing the widget, please see the Gorgias troubleshooting guide for our integration.
The widget itself will pull in the latest order made by the customer whom you’re responding to in the ticket. The widget will contain helpful information such as:
Order ID
Address validation status
Address tags
Customer status - if they were found in your Address Guard account