Overview
When you login to your Address Guard account, you are brought to the dashboard screen and will see various metrics related to how well your program is running. This guide is meant to walk you through the various values, charts, and next steps.
There are 3 sections of the dashboard:
Top Block
Main Chart
Recent Activity
Top Blocks
At the very top of the screen there are a few buttons:
Request a Feature - have a new feature or integration suggestion? Let us know!
Support Guides - Stuck on a feature or just want to learn more? Have a look at our knowledge base or contact our team via the Live Chat button on the bottom right.
Last 7 days - by default, the dashboard chart is set to display data for the the las 7 days. This can be customized via the dropdown.
Main Chart
The main chart is meant to give an complete overview into how well your program is performing. Each tab can be clicked to see a larger breakdown within the bar chart including:
Orders Processed - This # value represents orders that have processed via the Address Guard platform for verification check. This includes both automatic orders or imported orders via Sales Channels.
Address issues detected - When Address Guard discovers a problem with an address that will result in a failed delivery, we will indicate it in this chart. Most carriers, such as UPS or FedEx charge hefty fees for undeliverable or redelivery. The Address Guard platform was built to help lower these fees by catching problematic orders and resolving them.
Address issues fixed - This # value is related to the detected block, where any issues that were discovered > fixed, will be displayed here.
Address standardization - This # value represents any minor corrections to the address such as a misspelled city, Road > Rd, or uppercase letters to conform to the requirements of the postal carrier. Standardization does not result typically in an undeliverable order, but rather just the recommended way the carrier prefers their label content to appear.
Recent Activity
Below the main chart is the Recent Activity section, which shows the latest validated orders by Address Guard. To see all orders and their details, please click into Order History on the left menu.