Address Guard

Address Guard can send real-time alerts straight into a Slack channel of your choice, so your team can stay on top of order and address activity without logging into the dashboard. Once you connect your Slack workspace, Address Guard posts a short message to your chosen channel whenever a key event happens - like an order being placed on hold or a customer confirming their address.

Connecting is quick: you authorize Address Guard in Slack, pick the channel where you want alerts to land, and choose which of the four event types you'd like to be notified about. Every event can be switched on or off independently, so you only get the alerts that matter to your workflow. 

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From your Address Guard account, click into: Integrations &gt; Slack &gt; Connect

After clicking Connect a dialog box will open asking you to authorize the app in your Slack workplace. 

Pick the single Slack channel where alerts should be posted. 

Toggle each of the four events on or off. All are enabled by default. 

1. From your Address Guard account, click into: Integrations &gt; Slack &gt; Connect
    
2. After clicking Connect a dialog box will open asking you to authorize the app in your Slack workplace. 
    
3. Pick the single Slack channel where alerts should be posted. 
    
4. Toggle each of the four events on or off. All are enabled by default. 

Today our Slack Integration supports 4 address status based events including:

You can customize which events to enable from the Slack Integration page.

Depending on the specific event fired to Slack, the following event data points will be included within the slack notification: 

- Event name
- Order number
- Time of event
- Direct link to order in your store

Note: The message does not include the Customer's name or address details.

If you have any questions configuring the Slack Integration for your account, please contact us via Live Chat or email: <a href="mailto:support@addressguard.io" rel="nofollow noopener noreferrer" target="_blank">support@addressguard.io</a>

Slack Integration

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Event in Slack	AG Trigger Event	Content from AG
Order placed on hold	AG flags the order as having an issue and places the order on hold.	Event name, order number, time (UTC), link to view order.
Order hold released	An order hold is removed either automatically by AG or manually by your team.	Event name, order number, time (UTC), link to view order.
Address manually updated	Customer manually edits their shipping address	Event name, order number, time (UTC), link to view order.
Address confirmed by customer	Customer confirms their original address is correct	Event name, order number, time (UTC), link to view order.

Slack Integration

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