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Custom Email Sender Domain
Custom Email Sender Domain

Customize your emails to send from your own email domain

Ryan Haidinger avatar
Written by Ryan Haidinger
Updated over a month ago

Overview

When a customer receives an email notification from Address Guard, the "From Email" will be from our company email address. However, we also give you the option of sending email from your company domain as well.

This article helps you to customize the “From Email” to a custom email address for your company domain.

Note: This feature requires adding DNS records to your domain host, if you're not comfortable setting this up please ask your technical team.

Your store must be on Shopify Plus to utilize this feature.

Get Started

To get started, you will need to click into: Display > Email Notifications , and scroll to the very bottom of the page, where you'll find the "Custom Sender Domain" area.

  1. The 1st step is to enter in the "From Email" that you would like to use within the text field.

  2. The 2nd step is to click on the Setup button. Address Guard will generate a set of DNS records that need to be added to your domain's DNS in order for emails to begin sending with your Custom Email Address.

Note: Please make sure the "from email" is an existing email address you're already using. If you enter a non-existent email address, we won’t be able to verify the address and the custom domain feature will not function.

Address Guard provides the following credentials:

  • DKIM Hostname

  • DKIM Type

  • DKIM Value

  • Return-Path Hostname

  • Return-Path Type

  • Return-Path Value

Once your generated values are added to your domain's DNS, it may take up to 24 hours for the updates to propagate. While we wait for domain propagation to complete, Address Guard will display the status of both the DKIM and Return Path under the From Domain field.

Once propagation is completed, all emails will begin sending from your "From Email" as defined above. In addition, a green checkmark indicator will appear under the field showing that the DKIM and Return Path are verified.

Setup DNS Records with Shopify

If you're currently using Shopify as your domain host, the DKIM and Return Path values need to be altered slightly in order to be validated. Shopify provides a support guide which walks you through adding custom DNS records to your account. The following changes need to be made when adding our credentials to your store:

  • DKIM Hostname - {value}._domainkey

  • Return-Path Hostname - pm-bounces

For the DKIM Hostname, you must remove your domain name after "domainkey" so it appears similar to the above. The {value} tag will be replaced in Address Guard with a unique number.
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For the Return-Path Hostname, you must remove your domain name after "bounces", so it appears similar to the above.

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