Overview

This guide will help break down common questions about our pricing and billing model dependent on your eCommerce platform.

At Address Guard, we prefer to keep our pricing simple & transparent, without monthly plans or contracts. This way brands can very easily determine pricing throughout the month as it's tied to the order usage. Our pricing consists of:

The international rate includes 240+ countries that Address Guard supports today, helping to provide further efficiency for monthly billing.

Note: For brands processing more than 15,000 monthly orders, please reach out to our team to request an Enterprise quote. Our team will provide a per order discounted rate based on your expected monthly order volume for both the United States and International shipments. To submit a new quote request, please go to: https://addressguard.io/pricing/ and click "Request a Price" on the right side.

Our new feature suite for Email Address and Phone Number Validation launched in August 2024, gives brands a more accurate representation of their customer's data. This is an optional feature to enable, but we highly recommend it especially for those that are sending large volume Email & SMS campaigns each month.

Learn more about getting started with Email Validation and Phone Validation

Pricing

Q: Does the price change by international country?

A: Our pricing is all inclusive, regardless of the country. This means that whether the customer is in Brazil, Japan, Egypt or Canada, the price per order is the same.

To see a list of all countries we support today, please see this support guide.

Q: Is billing per order or per validation?

A: Our pricing model charges only 1 time per order. This means regardless of how many times the customer updates their address for re-validation, you're never charged again.

Q: What happens if the customer abandons their cart and then comes back to Checkout?

A: For Shopify Plus brands utilizing our Before Checkout validation option, a billing charge is applied if the customer abandons checkout after entering in a shipping address for validation. For other brands, no charges will be applied for abandoned carts since the validation happens after checkout.

Q: How am I billed for Address Guard?

A: For brands utilizing Shopify, billing is handled via the standard monthly Shopify Bill.

For brands utilizing any other platform, such as: BigCommerce, Magento 2, WooCommerce, Maropost (Neto), or Custom API, billing is handled via a monthly charge to your credit card on file.

To see a monthly breakdown of your billing history, please go to: General Settings > Billing.

Be sure to ask our team via the Live Chat button on the bottom right, or contact your account manager directly via email / phone to learn more.