Overview

At Address Guard, we want to ensure the address prompt and other consumer facing items match your brand guidelines including address formatting rules. The popup is no exception, as we give you complete flexibility into how it should be displayed to your customers. This page also allows you to customize text for your Checkout Extension (Shopify Plus only).

To begin customizing your address prompt, go to: Display > Prompt

There are several sections to this page, depending on your selected address prompt:

A. Display Options

The display options control the type of address validation prompt being shown to customers. By default, the After Checkout - Modal popup is selected. For brands utilizing the Shopify Plus plan, we also give the option of showing the address prompt Before Checkout. To get started, select your desired option and click Save.

Note: If you've selected Before Checkout, be sure to follow the support guide link to complete setup. Here is a direct link to each guide:

B. General Text & Design

This section allows you to customize all text, brand colors, font and even custom CSS for your validation popup.

The Address Formatting Options section allows you to customize how strict the engine should behave when validating a customer's shipping address. We recommend to watch our tutorial video which provides a walkthrough over all of the address options.

The address options are divided based on specific needs per country:

United States - the series of options are based on recommendations from the USPS for deliverability quality. For brands that wish to limit the time a customer interacts with address changes, we highly recommend to enable the "Automatically correct" option. Our AI parsing engine will automatically correct minor issues such as street names, components, city names or zip codes - without every prompting the customer. If our system is not confident in making the update, we will continue to prompt the customer as normal.

Other options are based on the appearance of the address data such as:

These particular options will not render an address undeliverable, but are rather based on recommendations from the USPS / FedEx / UPS to work well with their system.

Canada - By default, Canada Post recommends the Unit / Apt # appear on Line1, however some specialized carriers require it on Line2. This option allows you to automatically move the Unit / Apt # to a different line.

United Kingdom - Since Shopify does not support Line3 by default, we give you the option to automatically push any Line3 address data up one text line. This means Address Line 2 > moves to Line 1 separated with a comma, and Line3 > moves to Line2.

There is also an option for the dependent locality and the locality. If these values are different, the system will pull in the latest updates from the Royal Mail to show within the address lines.

Both UK based options are disabled by default.