Overview
This article is meant for all Shopify brands who are utilizing our After Checkout (popup OR checkout extensions banner) feature for their address validation service, and would like to utilize Email Validation as well.
Before getting started, please ensure you've enabled Email Validation by going to: Order Automations > Email Validation
Get Started
When a customer is prompted after checkout, our standard popup or checkout extension will appear (based on your prompt settings). Within the prompt, we will also display the customer's email address and relevant response information so the customer can make an update.
There are two types of possible issues that can be displayed:
Email Invalid - This validation response is shown when the email address could not be verified, and the customer is being asked to update or confirm.
Email Suggestion - This validation response is shown when a common typo for a large email provider exists, and Address Guard is suggesting a change (ex: gnail > gmail). Once the customer accepts the suggestion, the email address is updated in the system.
The text for these two options can be customized by going to: Order Automations > Email Validation), and scrolling down to the bottom.
Example with Email Suggestion (extension banner)
In this example, the customer made a typo with the email domain and Address Guard offered a suggestion to ensure the email address was valid. The customer is shown the suggestion, and can accept changes, update their email address via our form or use the email as entered.
Example with Email Suggestion (popup)
In the popup example, the customer is prompted and the corrected option is pre-selected. From here they can accept the suggested changes or continue as-is.
Note: If the customer clicks "use email as entered" or "proceed", and it's still considered an invalid email, we will attach Tags to the Shopify order so that your team is aware. Tags can be enabled by going to: Rules & Tags > Order Tags > Email Validation Tags
Translations
Our email validation service also allows the text to be customized with our translations feature, supporting 9 total languages. The After Checkout prompt (popup or checkout extension) will show the enabled translated text based on the primary language of the customer's browser.
To begin customizing the translated text, go to:
Display > Translations
Scroll down to the "Email Validation" section and make your changes
Once finished, click Save
Next Steps
Now that you have a complete understanding of our Email Validation service for the After Checkout prompt, we recommend to check the next few articles:
Have a question?
Be sure to ask our team via the Live Chat button on the bottom right, or contact your account manager directly via email / phone to learn more.