Overview
This article is meant for Shopify Plus brands who are utilizing our Before Checkout (checkout extensions) feature for their address validation service, and would like to utilize Phone Number Validation as well.
Before getting started, please ensure you've enabled Email Validation by going to: Order Automations > Phone Validation
Get Started
When a customer is prompted during checkout, our standard checkout extension will appear. Within the extension, we will also display the customer's phone number and relevant response information so the customer can make an update.
There are two types of possible issues that can be displayed:
Phone Number Invalid - This validation response is shown when the phone number response was invalid.
Phone Number is not a mobile number - This validation response is shown when the phone number type is reported to not be a mobile number. Instead the type is indicated to be a landline, voip, prepaid or is unidentified. This customization works together with the Number Option setting indicated above, which can prevent non-mobile numbers from being entered with the customer's order.
The text for these two options can be customized by going to: Order Automations > Phone Validation), and scrolling down to the bottom.
Example with Phone Number (non-mobile)
In this example, the customer has two issues:
The shipping address has a suggestion to be corrected
The phone number is a non-mobile number
Both instances are captured at once and the customer is prompted. From here, the customer can accept the shipping address changes, while also make updates to their phone number.
Note: If the customer fails to update their non-mobile phone number, we will attach Tags to the Shopify order so that your team is aware. Tags can be enabled by going to: Rules & Tags > Order Tags > Phone Number Validation Tags.
Translations
Our phone number validation service also allows the text to be customized with our translations feature, supporting 9 total languages. The checkout extension will show the enabled translated text based on the primary language of the customer's browser.
To begin customizing the translated text, go to:
Display > Translations
Scroll down to the "Phone Number Validation" section and make your changes
Once finished, click Save
Next Steps
Now that you have a complete understanding of our Phone Number Validation service for the checkout extension prompts, we recommend to check the next few articles:
Have a question?
Be sure to ask our team via the Live Chat button on the bottom right, or contact your account manager directly via email / phone to learn more.