Overview
This guide will walk you through setting up the Confirm Address Prompt, which appears after checkout asking the customer if their entered shipping address is correct. Occasionally customers may use autofill in their browser and select an outdated address, or they use ShopPay / ApplePay and accidentally select an old address.
In this situation, the address might be valid but the customer no longer lives at the address - leading to a lost package. To solve this scenario, Address Guard offers a prompt that will appear to customers if their address is valid after checkout.
Note: If you're using Before Checkout validation, you'll need to add the extension to the thank you page as well for this confirm prompt to show. To learn how to add the extension to your thank you page, please scroll to the second step.
Get Started
The first step is to enable the Confirm Address setting from your prompt area:
Click Display > Prompt
Scroll down to the Address Options area
Click to enable the checkbox "Display the prompt to customers on the thank you page to confirm their selected address."
Click Save at the top and you're all set!
Requirements for Shopify Plus stores using Before Checkout validation
The second step is required if you're currently processing orders via Before Checkout validation, because we need to add the prompt to your thank you page for the confirmation banner to appear.
To get started, please follow the next steps:
Click Settings (bottom left of your Shopify store)
Click Checkout > Customize Checkout
Click the dropdown at the top center of your screen where it says "Checkout" and select "Thank You" as the option.
On the bottom left of the screen, click "Add App Block"
Select Address Guard - Address Verification from the list
Click Save and you're all done!
Confirm Prompt - Examples
Example of the confirm prompt (modal) ~ old thank you page
Example of the confirm prompt (extension banner) ~ new thank you page
From here, the customer has two options:
Update Address - this will bring the customer to your form to enter in a new address.
Confirm Address is Correct - this will set the address status to confirmed, and no further interaction is needed.
Have a Question?
Be sure to ask our team via the Live Chat button on the bottom right, or contact your account manager directly via email / phone to learn more.