Overview
At Address Guard, we want to ensure the address prompt and other consumer facing items match your brand guidelines including address formatting rules. Today we support two display options depending on your eCommerce platform.
Shopify - banner prompts to show Before or After checkout
BigCommerce / others - popup to show After checkout
Get Started
To begin customizing your address prompt, go to: Display > Prompt
There are several sections to this page, depending on your selected address prompt:
A. Validation Method
For Shopify Plus merchants, we give you the flexibility to validate addresses Before Checkout using two options:
Manual address validation - the address is validated after the customer completes typing in their address.
Autocomplete validation - as the customer types keystrokes, we will show suggestions which are pre-verified to select.
B. Display Options
The display options control the type of address validation prompt being shown to customers. Depending on your platform and plan, we can handle both Before Checkout and After Checkout validation.
Shopify Plus - Before & After Checkout is supported
Shopify (all other plans) - After Checkout is supported
To get setup with each option, please follow our support guides:
Add the prompt to Before Checkout (Shopify Plus only)
Add the Autocomplete prompt to Before Checkout (Shopify Plus only)
Add the prompt to After Checkout (all plans)
Address Options
The Address Formatting Options section allows you to customize how strict the engine should behave when validating a customer's shipping address. We recommend to watch our tutorial video which provides a walkthrough over all of the address options.
The address options are divided based on specific needs per country:
AI Address Autocorrect - When a common United States based address issue is detected, Address Guard will autocorrect the issue without showing a prompt after checkout. Common issues can include a minor misspelling or incorrect zip code. To learn more please see our support guide.
General Formatting - the series of options are based on recommendations from postal authorities / carriers to ensure timely delivery of packages. These options will not render an address undeliverable, but are just how the carrier prefers their labels. For example:
Displaying suggestions in uppercase letters
Displaying suggestions using shortened components (Rd instead of Road)
Displaying zip4 in the address suggestion (US only)
Canada - By default, Canada Post recommends the Unit / Apt # appear on Line1, however some specialized carriers require it on Line2. This option allows you to automatically move the Unit / Apt # to a different line.
United Kingdom - Since Shopify does not support Line3 by default, we give you the option to automatically push any Line3 address data up one text line. This means Address Line 2 > moves to Line 1 separated with a comma, and Line3 > moves to Line2.
There is also an option for the dependent locality and the locality. If these values are different, the system will pull in the latest updates from the Royal Mail to show within the address lines.
Both UK based options are disabled by default.