Overview
When Address Guard indicates an inaccurate address, the address popup or checkout extension banner is displayed to the customer. If the customer does not update the address, we don’t give up!
Address Guard will automatically send the customer an email asking them to update their address. Within the Email Notifications settings screen, you can configure this email's content such as the subject line, body text, button colors and your brand logo. We also have the option of sending the email from your own custom domain name. If you'd like to set this up, we recommend to review our support guide.
Get Started
To begin customizing your email notification, go to: Display > Email Notification
There are 3 sections to this area, all of which are on the same page as you continue to scroll down:
Design - this section allows you to customize all of the content for the email itself such as the text, body content, button text and colors.
Email Settings - this section allows you to update the email sender name (i.e.: your brand name), reply to email, and also insert your brand logo. These settings lend further credibility to the email, and better represent your company.
There is also a setting to send an Email Reminders to the customer, in the circumstance where they receive the initial email and do not react to the issue. At this stage, we have the ability to send 1 more email to the customer asking them to update their shipping address. This feature is disabled by default, but we recommend to enable depending on your shipping time policies.
Custom Sender Domain - this section allows your brand to customize the email from which the email notification is sent from. By default, all emails are sent from an Address Guard related email. To customize this option, enter in your company email > click Setup and follow the DNS instructions. For additional support on this feature, please see our dedicated support guide.