Overview
The Order History page gives a detailed overview of all orders that have been processed by Address Guard. By default, results are listed by the date they were validated, with the latest ones appearing at the top. To see additional results, you can filter and search as well.
The Order History page also gives you the opportunity to see validation issues, view the original & suggested address, and get an overview of the RDI (residential vs business) status of the order. For brands utilizing our email validation or phone number validation service, the Order History page will also provide an status overview of these values.
Order History Actions
Once you're in the Order History page, there are a few actions that can be taken to help find a particular order:
Search - you can easily find orders by searching at the top by the Customer Name, Email or Order ID.
Filter - to breakdown results, you can filter by the Order Status, Tags, RDI, Email Validation status or Phone Number Validation status.
Order History Table Columns
The Order table contains the following columns of data with their respective definition for each:
Date - this is the date the order was validated by Address Guard
Order ID - this is the order number associated with your store
Customer Name
Status - this is the internal status that Address Guard has assigned this order depending on how the customer interacted with the address or the actual validity of the shipping address. See the Order Status section below for more details.
RDI - this indicates for United States addresses, whether or not the address belongs to a Residential or Commercial (business) address.
Tags - the tags are a series of 20+ detailed identifiers for the order to help your team quickly understand associated issues with the shipping address, such as Missing Unit # or Undeliverable address. For more information Order Tags, please see our support guide.
Email Status - this column will indicate if the customer's email address is deliverable, risky or undeliverable. This column requires our Email Validation service to be enabled, which can be set by going to: Order Automations > Email Validation. To learn more, please see our email validation support guide.
Phone Status - this column will indicate if the customer's phone number is valid or not valid. This column requires our Phone Validation service to be enabled, which can be set by going to: Order Automations > Phone Validation. To learn more, please see our phone number validation support guide.
Actions - these are manual actions that can be taken by your team. View Details will show a popup with a timeline of the issues associated with this order, and what actions were taken by the customer such as making an update or receiving an email notification. The Copy Form Link is the direct link to the address form page for this particular order. This button will only display when the customer has not yet updated their address. If a customer has trouble accessing the form, your customer service team can manually copy & paste the link to them.
Advanced Actions for View Details
Beyond our ability to show you the address suggestion and unverified address within the View Details popup, we also give you the option of updating the address for the customer. This manual action is helpful if you're resolving an issue over the phone, or want to assist a customer with updating their address. Depending on the order status, 2 buttons will show on the bottom right:
Suggestion not accepted - a button will display called "Accept Suggestion". By clicking this button, you can accept the address suggestion for the customer and the updated address will be pushed to Shopify.
Unverified - a button will display called "Edit Address". By clicking this button, you'll have the ability to edit the complete address and submit. Once submitted, we will push the updated address to your Shopify store. Since this action is handled outside of the standard flow, the address is not validated again.
In both scenarios, once you process the address update, no further action is required by the customer.
Order Status Definitions
There are 6 possible order statuses that can be assigned per order depending on the issue:
Verified - the shipping address is fully verified.
Verified Repeat - for Enterprise plan brands, this status will show if the address has been previously validated, and was skipped during the order review ~ depending on your program settings for repeat orders.
Updated - the customer utilized our address suggestion to fix their issues or updated their address via the email form. In both cases, the customer took action to ensure the address was updated.
Confirmed - the customer received an email indicating an address issue but instead confirmed their entered address was correct as entered. The customer can also confirm their address by clicking into the Address Form, but instead submits the same address information without making any updates. If an address is still ruled as being invalid, we will maintain tags on the order indicating any issues.
Unverified - when the customer receives our address validation prompt indicating that the address could not be verified, and the customer closes the popup (takes no action), this status will show for the order row. We recommend to not ship out any orders with this status, as it will likely result in a failed delivery.
Suggestion not accepted - when the customer receives our address validation checkout extension banner or standard popup indicating a suggested address change should be made, but instead chooses to not accept those changes (takes no action), then this status is applied. Depending on the tags added to the order, we recommend following up with the customer to ensure the order is delivered successfully.